Certified Pharmacy Technician, PCR III

Gifthealth

Certified Pharmacy Technician providing remote support in a call center for healthcare-related inquiries. Handling calls, prescriptions, and ensuring compliance while delivering exceptional customer service.

Posted 5/15/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $25 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy.
Handle high-volume call center operations while maintaining service quality and accuracy.
Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations.
Transfer calls related to clinical questions or counseling needs to remote pharmacists.
Accurately process prescriptions and input patient data into the pharmacy system.
Make outbound calls to prescribers for clarifications, refill requests, and medication verifications.
Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed.
Maintain accurate and confidential patient records, including address, allergies, and prescription history.
Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution.
Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.
Adhere to all pharmacy laws, regulations, and compliance requirements.
Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations.
Attend training sessions to stay current on pharmacy practices and customer service techniques.

Requirements

What you’ll need

High School Diploma or equivalent
Certified Pharmacy Technician (CPhT) – Required - Must be Certified by the Ohio Board of Pharmacy, in Ohio.
2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred)
Comfortable handling a high volume of calls and multitasking in a fast-paced environment
Strong communication, empathy, and de-escalation skills
Ability to work independently and stay organized while working remotely
Detail-oriented with excellent problem-solving and critical thinking skills
Adaptable to take on additional responsibilities as the role evolves.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gifthealth Website LinkedIn All Job Openings 501 - 1000 employees Founded 2020 ☁️ SaaS 💊 Pharmaceuticals 🤝 B2B 💰 $40M Private Equity Round - GiftHealth on 2023-04 SaaS
Pharmaceuticals
B2B Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access. Certified Pharmacy Technician, PCR III 🔥 5 minutes ago 🏈 Ohio – Remote 💵 $21 - $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💊 Pharmacist 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy.
Handle high-volume call center operations while maintaining service quality and accuracy.
Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations.
Transfer calls related to clinical questions or counseling needs to remote pharmacists.
Accurately process prescriptions and input patient data into the pharmacy system.
Make outbound calls to prescribers for clarifications, refill requests, and medication verifications.
Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed.
Maintain accurate and confidential patient records, including address, allergies, and prescription history.
Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution.
Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.
Adhere to all pharmacy laws, regulations, and compliance requirements.
Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations.
Attend training sessions to stay current on pharmacy practices and customer service techniques. 🎯 Requirements
High School Diploma or equivalent
Certified Pharmacy Technician (CPhT) – Required - Must be Certified by the Ohio Board of Pharmacy, in Ohio.
2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred)
Comfortable handling a high volume of calls and multitasking in a fast-paced environment
Strong communication, empathy, and de-escalation skills
Ability to work independently and stay organized while working remotely
Detail-oriented with excellent problem-solving and critical thinking skills
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Hard Skills & Tools

prescription processingpatient data inputcall center operationsdocumentationtroubleshootingworkflow optimizationcustomer service techniques

Soft Skills

communicationempathyde-escalationorganizationproblem-solvingcritical thinkingadaptability

Certifications

Certified Pharmacy Technician (CPhT)Ohio Board of Pharmacy certification