Call Center Compliance Manager – Regulatory Affairs

Gifthealth

Manager of Call Center Compliance overseeing compliance programs supporting contact center operations in healthcare. Partnering with Clinical Leadership and QA to ensure regulatory alignment across all programs.

Posted 5/1/2026full-timeColumbus • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $106,349 - $132,937 per yearWebsite

About the role

Key responsibilities & impact

Reporting to the Senior Manager of Quality & Compliance, responsible for the governance, design, and oversight of compliance programs supporting contact center operations for dispensing pharmacy and non-commercial pharmacy hub services.
Ensure all patient-facing communication channels (calls, chat, email, digital) operate within regulatory requirements.
Establish compliance frameworks, define escalation protocols, and ensure proper separation between non-clinical staff and licensed pharmacy personnel.
Partner closely with Clinical Leadership, QA, Drug Safety (AEPC), and Operations to ensure compliant patient interactions.
Oversee the structure, controls, and performance of compliance monitoring programs for direct call monitoring.

Requirements

What you’ll need

Bachelor’s degree in healthcare, compliance, business administration, or related field (Required)
Pharmacy Technician license (or familiarity with pharmacy workflows) (Preferred)
Compliance or regulatory certification (Preferred)
5+ years of experience in compliance, regulatory affairs, or quality in a regulated environment (Required)
Experience working with contact center operations or patient-facing workflows (Required)
Experience building compliance frameworks in call center environments (Preferred)
Experience in pharmacy, healthcare, or hub services (Preferred)
Knowledge of board of Pharmacy regulations related to patient communication and dispensing; scope-of-practice laws for non-licensed personnel; regulatory expectations for pharmacy hub services; and FDA and manufacturer requirements for patient engagement and safety (Required)
Knowledge of contact center operations and omnichannel communication models; pharmacovigilance awareness (AE/PC identification pathways); and quality monitoring frameworks and audit programs (Preferred)
Regulatory interpretation and compliance program design skills (Required)
Process and control design for regulated environments skills (Required)
Cross-functional leadership and influence skills (Required)
Risk identification and mitigation skills (Required)
Experience building compliance frameworks in call center environments
Data-driven compliance oversight and reporting skills (Preferred)
Ability to design scalable compliance structures across multiple programs (Required)
Ability to Identify gaps in compliance frameworks and implement solutions (Required)
Ability to influence operations and clinical teams to adhere to compliance standards (Required)
Ability to anticipate regulatory changes and proactively adjust processes (Preferred)

Benefits

Comp & perks

None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

compliance frameworksregulatory interpretationprocess designcontrol designpatient communication regulationsFDA requirementspharmacy workflowsquality monitoring frameworksdata-driven compliance oversightrisk identification

Soft Skills

cross-functional leadershipinfluence skillsproblem-solvinganticipation of regulatory changesgap identificationsolution implementation

Certifications

Pharmacy Technician licensecompliance or regulatory certification