Gifthealth

French Bilingual Patient Care Representative I, II, III

Gifthealth

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $20 - $29 per hour

About the role

  • Support Our Canadian Patients (English & French)
  • Provide exceptional support to both English- and French-speaking patients across Canada, ensuring clear and compassionate communication in both languages.
  • Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy.
  • Handle high-volume call center operations while maintaining service quality and accuracy.
  • Take verbal prescriptions from providers and ensure proper documentation in accordance with applicable regulations.
  • Transfer calls related to clinical questions or counseling needs to pharmacists.
  • Accurately process prescriptions and input patient data into the pharmacy system.
  • Make outbound calls to prescribers for clarifications, refill requests, and medication verifications.
  • Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed.
  • Maintain accurate and confidential patient records, including address, allergies, and prescription history.
  • Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution.
  • Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.
  • Adhere to all pharmacy laws, regulations, and compliance requirements.
  • Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations.
  • Attend training sessions to stay current on pharmacy practices and customer service techniques.

Requirements

  • High School Diploma or equivalent
  • Fluency in both English and French (Canadian French / Québécois) required
  • 2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred)
  • Comfortable handling a high volume of calls and multitasking in a fast-paced environment
  • Strong communication, empathy, and de-escalation skills
  • Detail-oriented with excellent problem-solving and critical thinking skills
  • Adaptable to take on additional responsibilities as the role evolves
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center operationsprescription processingpatient data inputverbal prescription handlingdocumentation complianceproblem-solvingcritical thinking
Soft Skills
communicationempathyde-escalationdetail-orientedadaptability
Certifications
High School Diploma or equivalent