Electromechanical Field Service Technician III
Giesecke+Devrient
full-time
Posted on:
Location Type: Office
Location: Baltimore • Maryland • United States
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Salary
💰 $68,000 - $75,000 per year
About the role
- Utilize technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment.
- Support customers with operational or maintenance issues and address escalated technical and service-related concerns.
- Diagnose failures in mechanical, hardware, software, and systems.
- Implement effective repairs to minimize downtime and prepare reports for analyzing product failure trends and serviceability issues.
- Assist with the on-site training and development of less experienced field service technicians.
- Act as a key communication link between technical support, management, and the customer on technical matters and projects.
Requirements
- High school diploma or GED required.
- Minimum of four (4) years of relevant work experience, including at least two years in a field service environment.
- Hands-on experience with electromechanical equipment is essential.
- Previous experience in customer-facing roles is required.
- Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required.
- Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions (for Commercial Field Service Technicians).
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electromechanical troubleshootinginstallationrepairdiagnosing failuresunderstanding electronic principlesworking knowledge of computer systemsPCsnetworking
Soft Skills
independent judgmentcustomer servicecommunicationtraining and developmentproblem-solving
Certifications
Gaming Licenses