Customer Service Agent

Giant Tiger

Customer Service Agent for Giant Tiger managing inquiries via multiple channels. Providing bilingual support and enhancing customer service experience in a fast-paced remote environment.

Posted 6/13/2026part-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$45,600 - CA$68,500 per yearWebsite

About the role

Key responsibilities & impact

Respond to customer and store inquiries via telephone, email, live chat, text and social media channels.
Provide timely and effective solutions in response to inquiries and issues.
Provide excellent customer service and address needs of customers and stores in a timely and effective manner meeting SLAs.
Provide clear and precise documentation for stores to advise customers (Correction Notices)
Accurately and efficiently provide notices to stores advising them of any non-food and Health & Safety Recalls.
Recall & Customer notice must be both English and French
Actively contribute ideas that will enhance the customer service experience.
Drawing from BHD inquiry experiences, contribute to Merch Ops process improvement by periodically providing analysis and recommendations on issues & opportunities regarding Stores
Provide Stores with information and details regarding potential issues or upcoming issues that could affect their business. (Store Communications)
Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor

Requirements

What you’ll need

Bilingualism (English and French) is a requirement as this role will be in regular contact with our customers, stores and store leadership in Quebec.
Minimum of 2 years of retail and/or customer service experience is required;
Ability to work under pressure and in a very fast-paced environment.
Knowledge of social media and best practices.
Strong communication skills are required, as well as attention to detail and creative problem solving.
Strong demonstrated organizational and time management skills.
Systems experience with AS400 (JDA) and Freshdesk
Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook
Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Benefits

Comp & perks

Store Discount
Recognition program that celebrates great work with monetary rewards and other perks
Safety first environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

bilingualismcustomer serviceretail experiencesocial media knowledgeproblem solvingorganizational skillstime managementAS400FreshdeskMicrosoft Word

Soft Skills

communication skillsattention to detailcreativityability to work under pressureflexibility