Franchise Relations Partner

Giant Tiger

Franchise Relations Partner leading franchise and corporate stores to improve business performance and drive profitability. Supporting franchise owners and collaborating with corporate teams for operational excellence.

Posted 6/3/2026full-timeOttawa • 🇨🇦 CanadaSeniorLead💰 CA$95,200 - CA$142,800 per yearWebsite

About the role

Key responsibilities & impact

Develop business plans in partnership with corporate stores, focused on improving P&L results and accelerating conversion to franchise ownership.
Support franchise owners' efforts to grow their business by instilling entrepreneurial thinking, encouraging them to seize local opportunities, and to exercise freedom within a framework to maximize P&L results and build long-term wealth.
Partner with Home Office teams and store leadership to identify regional trends and customer needs, ensuring localized assortments and in-store experiences align with brand standards while implementing operational excellence practices that drive traffic, sales, and customer satisfaction across the region.
In partnership with the Franchisee Development Program team, support the selection and practical hands on training and evaluation to ensure readiness of our future franchise leaders (FITs).
Champion new programs and initiatives in support of the GT Way, ensuring we are building trust through two-way communication/feedback.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field
10+ years of relevant multi unit retail and or business experience with in depth understanding of store operations supported by experience in Merchandising.
Franchise experience is an asset
Ability to understand performance trends, identify improvement opportunities and actions to be executed within fiscal year.
Establishes and report on Key Performance Indicators (KPI's) that support financial targets
Able to effectively lead and implement projects
Analytical and trouble shooting skills to resolve complex problems
Strong communication skills with all levels of the organization
MS Office proficiency
Proficiency in French (for Quebec Market mandatory, other markets an asset)

Benefits

Comp & perks

Competitive Compensation : The salary range for this position is listed above. Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.
Short Term Incentive Plan : This role includes an annual bonus opportunity based on the percentage of base salary listed above, with payout determined by company and individual performance.
Retirement Support : This role is eligible for company-funded retirement savings, with contributions made on your behalf. The specific retirement program and contribution level are noted above.
Health Benefits and Paid Time Off : Access to our flexible, cost-shared health and dental benefits (available on hire) and annual paid time off, including personal and vacation days, plus additional paid holiday time between Christmas and New Year’s.
Career Growth : Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career.
Extra Giant Tiger Perks:
Store Discount,
Parental leave salary top-up,
Recognition program that celebrates great work with monetary rewards and other perks,
Safety first environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business planningP&L managementstore operationsmerchandisingKey Performance Indicators (KPI)project implementationanalytical skillstroubleshooting

Soft Skills

entrepreneurial thinkingleadershipcommunicationcollaborationproblem-solving

Certifications

Bachelor's degree in Business AdministrationBachelor's degree in Retail ManagementBachelor's degree in Operations Management