Technical Account Manager – eInvoicing Provider
GHX
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $67,000 - $81,500 per year
Job Level
About the role
- Independently creates and implements account plans to increase product utilization for all Technical Account-managed customers.
- Collaborate with internal teams to track customer-level issues to increase efficiency and effectiveness.
- Partners with internal team members and customers to document and reach all customer goals. This includes tactical, technical, and strategic work, with regular milestone checkpoints.
- Monitor data quality for consistency and identify and track to any anomalies.
- Educates team members on best practices, assists in customer training personally or by identifying internal resources.
- Leads creation of and updates to training materials and other product or support documentation.
- Leads the drive of overall customer satisfaction.
- Partners with Problem Management to represent the VOC to the product team, emphasizing and helping to prioritize changes and enhancements to products that are most important to the client base.
- Uses effective time management for projects and meetings while adhering to deadlines.
- Creates, develops, and delivers presentation materials for onsite or video conferencing meetings with customers.
- Mentors team members through daily tasks and refines processes and resource materials where areas of improvement have been identified.
- Provides high-level oversight of customer activity and account health and increases adoption of GHX’s recommended practices.
- Develops data driven dashboards and reports to support client.
- Accurately prepares support documentation, client presentations, work plans, and other deliverables.
- Assists customers as required through case management and issue escalation.
- Leads client discussions and meetings to present analysis and reporting.
- Facilitates training sessions to implement identified initiatives.
- May be required to travel (up to 20%).
Requirements
- Bachelor’s degree or 5+ years of healthcare supply chain experience
- Minimum of 1 year experience with healthcare supply chain - clinical healthcare experience preferred
- Strong understanding of medical product functionality and terminology
- Proficiency within the Microsoft Office Suite, particularly Microsoft Excel, Word, and PowerPoint
- Experience with project management, customer success, training and/or customer service
- Experience working in a team-oriented environment as a lead resource
- Product knowledge of GHX products or relatable supply chain experience
Benefits
- health, vision, and dental insurance
- accident and life insurance
- 401k matching
- paid-time off
- education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproject managementcustomer successtrainingcase managementdashboard developmentreportingdocumentation preparationpresentation developmentdata quality monitoring
Soft Skills
time managementmentoringcollaborationcommunicationproblem-solvingcustomer satisfaction focusleadershiporganizational skillstraining facilitationprocess improvement