Managed Services Analyst IV
GHX
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Salary
💰 $26 - $32 per hour
About the role
- Serve as a subject matter expert and resource for peers, providing advanced training, guidance, and support to facilitate cross-training and skill development within the team.
- Mentor team members on concepts and provide guidance on best practices for problem-solving and escalation management.
- Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions.
- Prepare and present reports that indicate milestones, and key performance indicators.
- Conduct quality assurance reviews and assessments to validate deliverables and ensure compliance with client expectations.
- Lead innovation projects to leverage emerging quality control measures that positively impact customer experience and service delivery.
- Assist with onboarding and conducting training of new hires.
Requirements
- Bachelor’s Degree preferred or High School Diploma or equivalent with 3 years of experience
- Advanced technical knowledge of software products
- Working knowledge of Microsoft Office Suite, Microsoft Excel, Word and PowerPoint
- Supply Chain experience preferred
- Experience working in a team-oriented environment
- Up to 10% travel annually required
Benefits
- health, vision, and dental insurance
- accident and life insurance
- 401k matching
- paid-time off
- education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
advanced technical knowledgequality assuranceproblem-solvingescalation managementreport preparationkey performance indicatorscustomer interactionsinnovation projectsquality control measurestraining
Soft skills
mentoringguidanceteam-orientedcommunicationsupportskill developmentcross-trainingleadership