Managed Services Analyst I
GHX
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Salary
💰 $18 - $22 per hour
About the role
- Learn and communicate established processes.
- Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems.
- Handle daily case work while meeting predetermined KPI and QA metrics.
- Accurately document all actions in daily work and customer interactions.
- Place phone calls to participating customers and provide education when deemed necessary or beneficial.
- Identify, document, and escalate repetitive customer issues.
- Solve escalated cases as required.
Requirements
- High School Diploma or equivalent
- Basic technical knowledge of software products
- Working knowledge of Microsoft Office Suite, Microsoft Excel, and Word
- Supply Chain experience preferred
- Experience working in a team-oriented environment
- Up to 10% travel annually required
Benefits
- health, vision, and dental insurance
- accident and life insurance
- 401k matching
- paid-time off
- education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic technical knowledge of software productsMicrosoft Office SuiteMicrosoft ExcelMicrosoft Word
Soft skills
communicationcustomer supportproblem resolutionteam-orienteddocumentation
Certifications
High School Diploma or equivalent