Configuration Success Analyst
SiteMinder
Managed Services Analyst II
GHX
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $24 per hour
Job Level
JuniorMid-Level
About the role
- Deliver excellent customer service to internal and external clients
- Assist clients with GHX products or services
- Support administrative processes in alignment with team objectives
- Handle daily case work while meeting KPI and QA metrics
- Document all actions in daily case work and customer interactions
- Provide education to customers over the phone when necessary
- Identify and escalate repetitive customer issues
- Solve escalated cases as required
- Maintain and contribute to team reference materials
- Train Managed Services Analyst Level I
Requirements
- High School Diploma or equivalent with 1-2 years’ experience
- Technical knowledge of software products
- Working knowledge of Microsoft Office Suite, particularly Microsoft Excel, Word and PowerPoint
- Experience working in a team-oriented environment
- Able/willing to work 11am-8pm Eastern Standard Time Zone (Monday-Friday)
- Able/willing to travel up to 15% annually
Benefits
- health, vision, and dental insurance
- accident and life insurance
- 401k matching
- paid-time off
- education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical knowledge of software productsMicrosoft Office SuiteMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Soft skills
customer serviceteam-orientedcommunicationproblem-solvingtraining
Certifications
High School Diploma
