Analyst

• Deliver excellent customer service to internal and external clients
• Assist clients with GHX products or services
• Support administrative processes in alignment with team objectives
• Handle daily case work while meeting KPI and QA metrics
• Document all actions in daily case work and customer interactions
• Provide education to customers over the phone when necessary
• Identify and escalate repetitive customer issues
• Solve escalated cases as required
• Maintain and contribute to team reference materials
• Train Managed Services Analyst Level I

Managed Services Analyst II

Operational Language Analyst

Resilience and Continuity Analyst

Senior Performance Analyst

Business Intelligence Analyst

Senior Analyst, Commercial Feasibility Analytics