Senior IT Support Administrator
ghSMART
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $90,000 per year
Job Level
Senior
About the role
- Deliver exceptional IT support services ensuring high stakeholder satisfaction.
- Resolve technology issues and execute security and compliance processes.
- Provide outstanding service to stakeholders ensuring productivity of executives and staff.
- Maintain and monitor technology systems for security, compliance, and reliability.
- Serve as the main point of contact for technology support responding to IT issues and requests.
- Track, manage, and resolve help desk tickets with clear communication.
Requirements
- Bachelor’s degree in STEM preferred or at least three years in a comparable IT support role.
- Extensive hands-on experience with Entra administration supporting Microsoft and Apple environments.
- Experience providing IT support to executive-level stakeholders, with discretion and professionalism.
- Strong understanding of IT security principles and hands-on experience implementing security best practices to safeguard data.
- Commitment to confidentiality and integrity in technology support.
- Extensive hands-on experience administering Microsoft 365 environments.
- Strong analytical capability to resolve complex technical issues.
- Superior written and verbal communication skills.
- Self-motivated and disciplined to thrive in a remote work environment.
Benefits
- Annual discretionary performance bonus
- 401(k) plan with an annual employer contribution
- Flexible schedules to support life outside of work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportEntra administrationMicrosoft 365 administrationIT security principlessecurity best practicestroubleshootinghelp desk ticket managementtechnical issue resolutiondata safeguardingcompliance processes
Soft skills
stakeholder satisfactioncommunicationdiscretionprofessionalismanalytical capabilityconfidentialityintegrityself-motivationdisciplineremote work adaptability