Senior IT Engineer
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IT Support Specialist
GHJ
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $70,000 per year
Job Level
JuniorMid-Level
Tech Stack
React
About the role
- Provide end user support to our 250+ employees remotely and in person in our Los Angeles Office.
- Leverage critical thinking skills to provide solutions troubleshoot IT issues and take appropriate actions to resolve.
- Assist GHJ end users with Tier 1 support issues and escalate issues to Senior IT Staff as needed.
- Report directly to the IT Director and work closely with GHJ’s IT Team to address IT issues that arise and develop long-term solutions.
- Ensure employees have all they need from IT to function well in their roles.
Requirements
- Excellent customer service skills
- Ability to react quickly and effectively to end-user IT needs
- Willing to challenge our thinking
- Ability to work in a highly collaborative environment
- Process oriented
- Critical Analytical thinking skills
- Understanding of basic computer and applications troubleshooting best practice
- 1-2 years of related experience in a customer service-oriented IT support role
- Exceptional customer service skills required
- Strong communication and interpersonal skills
- Familiarity with Entra ID, Intune, and Microsoft 365 Admin
- Basic understanding of Windows 11, Microsoft Office Applications, Office 365, Box, Basic Networking, Remote Access/VPN, Virus/Malware Protection and Removal, Printers
- Experience supporting and resolving computer issues for both local and remote customers
- Experience working for an accounting or other professional services firm a plus, but not necessary
- Associates Degree in Computer Science or related field is preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
computer troubleshootingcustomer servicecritical thinkinganalytical thinkingbasic networkingremote accessvirus protectionmalware removalprinter supportMicrosoft Office
Soft skills
customer service skillscollaborativeprocess orientedcommunication skillsinterpersonal skillsreact quicklyproblem-solvingadaptabilityteamworkwillingness to challenge thinking
Certifications
Associates Degree in Computer Science
