Account Coordinator

GhFly

Account Coordinator gerenciando contas estratégicas na GHFLY, agência de dados, tecnologia e criatividade. Coordenando equipes, entregas, relatórios e oportunidades de expansão de clientes.

Posted 8/19/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, relationship management, and team leadership, with a focus on delivering high-quality results and strategic solutions. Proficient in utilizing data analysis and AI tools to enhance operational efficiency and client engagement.

Highest-signal resume keywords

Project ManagementRelationship ManagementTeam LeadershipData AnalysisAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management ToolsData AnalysisPerformance Metrics InterpretationClient Portfolio ManagementAgile Methodologies

Soft Skills

Interpersonal CommunicationNegotiationConflict ResolutionOrganizational SkillsProactive Problem Solving

Tools & Technologies

AI ToolsCRM Systems

Industry Keywords

Marketing AgenciesStakeholder ManagementCross-Sell OpportunitiesUpsell OpportunitiesTeam Development

About the role

Key responsibilities & impact

Act as the operational, tactical and relational focal point for ongoing service and interaction with strategic accounts
Organize and manage the flow of requests between media, CRM, data, creative, social media and other internal teams
Ensure alignment of priorities and delivery of work with quality and on schedule
Manage expectations and continuously negotiate deadlines, scopes and priorities with clients and internal teams
Prepare and present concise, clear and structured reports to leadership and clients
Integrate data analyses, results and strategic recommendations
Maintain relationships with stakeholders, focusing on retention and identifying upsell and cross-sell opportunities
Lead and directly manage the account service team
Conduct 1:1 meetings, provide ongoing feedback and monitor the team's technical and behavioral development
Establish alignment routines, review workflows and improve cross-team communication to increase efficiency and reduce rework

Requirements

What you’ll need

General and practical knowledge of project management tools and agile methodologies
Experience in marketing agencies and in directly managing a portfolio of clients across different segments
Experience in relationship management, negotiation and conflict resolution in high-pressure or high-demand scenarios
Strong organizational skills, agility in execution and ability to manage internal and external expectations
Excellent interpersonal communication and the ability to connect directly with all departments and different seniority levels
Proactive, ownership-driven, resilient and solution-oriented attitude toward problems and opportunities
Practical experience in leadership and people management, including giving feedback, holding 1:1s, conducting performance reviews and making hiring and termination decisions
Ability to interpret reports and performance metrics to guide deliverables and propose strategic solutions to clients
Practical experience using AI tools to optimize team routines and productivity

Benefits

Comp & perks

Meal and/or grocery allowance loaded on a Ticket Flex card (no payroll deduction)
Transportation voucher or mobility allowance (no payroll deduction)
Wellhub for physical, mental health and well-being support
MetLife life insurance
Creditas — salary advance, special loan and purchase conditions at Creditas Store without affecting your credit card limit
Bracov pharmacy agreement, valid at major pharmacy chains in Brazil
Access to SESC with benefits in education, wellness, tourism, culture and more
SulAmérica – Health and Dental (national, with monthly contribution and no copayment)
Paraná Clínicas – Health (regional, with monthly contribution and no copayment)
Dental Uni – Dental (national, with monthly contribution and no copayment)
Inclusive and extended parental leave — 6 months for mothers and 20 days for fathers, including adoptive parents, trans women, trans men and same-sex couples
Pet adoption leave — a day off when you adopt a pet
Pilot Hunter — referral program that rewards you when your recommendation is hired
Hybrid work model for Curitiba and São Paulo, with office presence 3x per week
Birthday day off
Anniversary day off
Reset day — flexibility to use banked hours in a planned way
Flexible work hours — ability to start between 8:00 and 10:00 and finish between 17:00 and 19:00
Work-from-anywhere weeks — ability to work from anywhere in the world for up to 4 non-consecutive weeks per year, subject to seniority
Monthly 1:1s with leadership
Individual Development Plan (PDI)
Structured performance reviews
Internal recruitment opportunities