GFT Technologies

Mid-Level Technical Support Analyst

GFT Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Barueri • Brazil

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Tech Stack

JavaSplunkSpringSpring BootSpringBootSQL

About the role

  • Maintain and enhance applications using Java, with a focus on Spring Boot, Spring Data, Spring Security, Java EE, and design patterns;
  • Provide high-level technical support and customer service for business clients (B2B) and enterprise environments (B2E);
  • Deliver advanced technical support following established policies, processes, and procedures;
  • Analyze, resolve, and follow up on clients' technical inquiries, proposing workarounds when necessary;
  • Identify continuous improvement opportunities, implement adjustments, and recommend service delivery enhancements;
  • Take responsibility for small projects and support the development of less-experienced team members;
  • Manage client issue records, propose solutions, and escalate complex cases to higher support levels;
  • Develop and maintain long-term client relationships, ensuring timely responses.

Requirements

  • Fluent in English;
  • Advanced Spanish;
  • Basic to intermediate knowledge of SQL;
  • Familiarity with consuming APIs (POST, GET);
  • Basic programming knowledge, regardless of language;
  • Basic to intermediate experience with Splunk;
  • Previous experience in technical support and B2B support;
  • Effective communication and conflict resolution skills;
  • Ability to work in a team and lead small projects.
Benefits
  • Multi-benefits card – choose how and where to use it.
  • Scholarships for Undergraduate, Graduate, MBA, and language courses.
  • Certification incentive programs.
  • Flexible working hours.
  • Competitive salaries.
  • Annual performance review with a structured career plan.
  • Opportunity for international career mobility.
  • Wellhub and TotalPass.
  • Private pension plan.
  • Childcare assistance.
  • Medical insurance.
  • Dental insurance.
  • Life insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaSpring BootSpring DataSpring SecurityJava EEdesign patternsSQLAPIsSplunktechnical support
Soft Skills
effective communicationconflict resolutionteamworkleadershipcustomer serviceproblem-solvingclient relationship managementcontinuous improvementproject managementanalytical skills