GFO Kliniken Niederrhein

IT Systems Administrator – First Level Support

GFO Kliniken Niederrhein

full-time

Posted on:

Location Type: Office

Location: Moers • Germany

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About the role

  • Provide support for technical inquiries and issues relating to hardware and software
  • Answer incoming calls via the helpdesk hotline
  • Manage support tickets and document requests in a ticketing system
  • Record and maintain hardware inventory
  • Create new user accounts and manage user permissions
  • Ensure the smooth operation of applications and hardware at the user/client level
  • Participate in the implementation and support of hardware and software projects

Requirements

  • Completed vocational training in IT or equivalent qualification (e.g., degree)
  • Solid knowledge of client and server operating systems
  • Good knowledge of relevant software applications
  • Basic knowledge of hardware and network technologies
  • Ability to analyze and resolve problems
  • Experience with ticketing systems and support tools
  • Excellent communication skills
  • Strong customer orientation
Benefits
  • Attractive and transparent remuneration in accordance with the collective agreement guidelines of the German Caritas Association (AVR)
  • Above-average employer contribution (5.6%) to the occupational pension scheme (KZVK)
  • Christmas bonus
  • Holiday pay
  • Contractual sick pay supplement
  • Secure workplace with varied assignments and career opportunities
  • At least 30 days of vacation based on a 5-day week, plus additional contractual special and extra leave days
  • External and internal training and continuing education opportunities
  • Flexible working time models
  • Option for remote/mobile working
  • Numerous employee discounts through various providers
  • Attractive company bike leasing scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client operating systemsserver operating systemssoftware applicationshardware technologiesnetwork technologiesticketing systemssupport toolsproblem analysisissue resolution
Soft Skills
communication skillscustomer orientation
Certifications
vocational training in ITequivalent qualification