GFO Kliniken Niederrhein

IT Systems Administrator – First Level Support

GFO Kliniken Niederrhein

full-time

Posted on:

Location Type: Office

Location: Moers • Germany

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About the role

  • Provide support for technical inquiries and issues relating to hardware and software
  • Answer incoming calls via the helpdesk hotline
  • Manage support tickets and document requests in a ticketing system
  • Record and maintain hardware inventory
  • Create new user accounts and manage user permissions
  • Ensure the smooth operation of applications and hardware at the user/client level
  • Participate in the implementation and support of hardware and software projects

Requirements

  • Completed vocational training in IT or equivalent qualification (e.g., degree)
  • Solid knowledge of client and server operating systems
  • Good knowledge of relevant software applications
  • Basic knowledge of hardware and network technologies
  • Ability to analyze and resolve problems
  • Experience with ticketing systems and support tools
  • Excellent communication skills
  • Strong customer orientation
Benefits
  • Attractive and transparent remuneration in accordance with the collective agreement guidelines of the German Caritas Association (AVR)
  • Above-average employer contribution (5.6%) to the occupational pension scheme (KZVK)
  • Christmas bonus
  • Holiday pay
  • Contractual sick pay supplement
  • Secure workplace with varied assignments and career opportunities
  • At least 30 days of vacation based on a 5-day week, plus additional contractual special and extra leave days
  • External and internal training and continuing education opportunities
  • Flexible working time models
  • Option for remote/mobile working
  • Numerous employee discounts through various providers
  • Attractive company bike leasing scheme

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client operating systemsserver operating systemssoftware applicationshardware technologiesnetwork technologiesticketing systemssupport toolsproblem analysisissue resolution
Soft skills
communication skillscustomer orientation
Certifications
vocational training in ITequivalent qualification