ITSS Field Support Analyst

GFL Environmental Inc.

IT Field Support Analyst providing Level 2 support and network administration for GFL’s regional business units. Troubleshooting systems, leading upgrades, and managing IT service operations.

Posted 8/21/2026full-timeMokena • Illinois • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting hardware, software, and network configurations while effectively managing IT services to align with business needs. Proficient in utilizing productivity tools and maintaining strong relationships with stakeholders to support strategic initiatives.

Highest-signal resume keywords

Troubleshooting HardwareGoogle Workspace ProficiencyServiceNow ExperienceA+ CertificationMCSA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network AdministrationSystem Software ManagementAnalytical TroubleshootingIncident ResolutionAsset Inventory Management

Soft Skills

Interpersonal SkillsDecisive Judgment Under Pressure

Tools & Technologies

Google WorkspaceServiceNow

Certifications & Qualifications

A+ CertificationMCSA Certification

Industry Keywords

End User ServicesIT Service ProvidersVendor ContractsKnowledge Base DocumentationStrategic Initiatives

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide onsite and remote troubleshooting for hardware, software, and network configurations
Administer computer networks and systems software
Evaluate and implement new productivity tools
Build relationships with senior management to align IT services with business needs
Lead technical consulting for upgrades
Support large-scale strategic initiatives
Manage asset inventory, vendor contracts, and knowledge base documentation
Resolve complex cross-technology incidents
Manage customer expectations during outages
Serve as a critical liaison between end-users and the broader IT organization

Requirements

What you’ll need

In-progress or completed Graduate degree in Computer Science, Engineering, or a related field
2+ years in End User services (large team support)
Experience with IT service providers
Proficiency in Google Workspace and ServiceNow
Strong analytical troubleshooting
Decisive judgment under pressure
Excellent interpersonal skills
Ability to travel approximately 30% to regional business sites
Valid work authorization in the country where the job is located
A+ or MCSA certifications preferred

Benefits

Comp & perks

Equal opportunity employment commitment
Accommodation assistance for applicants
No visa sponsorship