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IT Support Analyst
GFL Environmental Inc.Field Support Analyst providing Level 2 technical support and network administration for regional business units. Liaison between end-users and the broader IT organization with onsite and remote troubleshooting.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide onsite and remote troubleshooting for hardware, software, and network configurations
- Administer computer networks and systems software; evaluate and implement new productivity tools
- Build relationships with senior management to align IT services with business needs
- Lead technical consulting for upgrades and support large-scale strategic initiatives
- Manage asset inventory, vendor contracts, and knowledge base documentation
- Resolve complex cross-technology incidents and manage customer expectations during outages
Requirements
What you’ll need- In-progress or completed Graduate degree in Computer Science, Engineering, or a related field
- 2+ years in End User services (large team support)
- Proficiency in Google Workspace and ServiceNow
- A+ or MCSA certifications preferred
- Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills
- Ability to travel approximately 30% to regional business sites
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingnetwork configurationssystems software administrationproductivity tools implementationtechnical consultingincident resolutionasset inventory managementvendor contract managementknowledge base documentation
Soft Skills
analytical troubleshootingdecisive judgment under pressureinterpersonal skillsrelationship buildingcustomer expectation management
Certifications
A+MCSA