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GFL Environmental Inc.

IT Support Analyst

GFL Environmental Inc.

Field Support Analyst providing Level 2 technical support and network administration for regional business units. Liaison between end-users and the broader IT organization with onsite and remote troubleshooting.

Posted 6/25/2026full-timeMokena • Illinois • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
troubleshootingnetwork configurationssystems software administrationproductivity tools implementationtechnical consultingincident resolutionasset inventory managementvendor contract managementknowledge base documentation
Soft Skills
analytical troubleshootingdecisive judgment under pressureinterpersonal skillsrelationship buildingcustomer expectation management
Tools & Technologies
Google WorkspaceServiceNow
Certifications & Qualifications
A+MCSA
Industry Keywords
End User serviceslarge team supportgraduate degreeComputer ScienceEngineering

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Provide onsite and remote troubleshooting for hardware, software, and network configurations
  • Administer computer networks and systems software; evaluate and implement new productivity tools
  • Build relationships with senior management to align IT services with business needs
  • Lead technical consulting for upgrades and support large-scale strategic initiatives
  • Manage asset inventory, vendor contracts, and knowledge base documentation
  • Resolve complex cross-technology incidents and manage customer expectations during outages

Requirements

What you’ll need
  • In-progress or completed Graduate degree in Computer Science, Engineering, or a related field
  • 2+ years in End User services (large team support)
  • Proficiency in Google Workspace and ServiceNow
  • A+ or MCSA certifications preferred
  • Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills
  • Ability to travel approximately 30% to regional business sites

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development opportunities