Gewiss

Technical Support

Gewiss

full-time

Posted on:

Location Type: Office

Location: Cenate Sotto • Italy

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About the role

  • Contribute to the installation process of devices and the resolution of technical problems
  • Assisting in researching, diagnosing, troubleshooting, and identifying solutions as needed to resolve customer technical issues
  • Giving technical trainings to resellers and customers when necessary
  • Following and solving active projects in the field and technical expectations and problems of the customer
  • To follow the technological developments related to the products sold and to inform the customer about the latest developments when necessary
  • Providing fast and accurate information to customers
  • Prepare technical submittals for consultants approvals.

Requirements

  • Contribute to the installation process of devices and the resolution of technical problems
  • Assisting in researching, diagnosing, troubleshooting, and identifying solutions as needed to resolve customer technical issues
  • Giving technical trainings to resellers and customers when necessary
  • Following and solving active projects in the field and technical expectations and problems of the customer
  • To follow the technological developments related to the products sold and to inform the customer about the latest developments when necessary
  • Providing fast and accurate information to customers
  • Prepare technical submittals for consultants approvals.
Benefits
  • A stimulating and dynamic environment that will allow you to confront talented professionals and projects increasingly digital and innovative.
  • Autonomy and responsibility, because getting involved is the first step to make a difference.
  • Continuous training and career opportunities. You will have constantly updated multimedia training content. Your results will guide your growth path.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdiagnosingtechnical traininginstallation processtechnical problem resolutiontechnical submittals
Soft Skills
customer servicecommunicationproblem-solvingresearchingproject management