IT Support – Hospitality, POS Systems, 1st Level, 2nd Level

Gewinnblick GmbH

IT Support in gastronomy providing 1st & 2nd level support. Ensuring digital systems run reliably for gastronomy clients.

Posted 4/28/2026full-timeUhingen • 🇩🇪 GermanyMid-LevelSenior💰 €37,200 - €42,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Customer support & problem resolution
Phone and written support for our hospitality customers
Analyze, diagnose and independently resolve technical inquiries
Support with operation and configuration questions (POS, online reservation & ordering systems, payment, digital tools)
Structured documentation in the ticketing system
Setup, testing and configuration of POS systems as well as hardware and software
Managing interfaces (payment, accounting, online ordering systems, kitchen processes)
Troubleshooting across networks, peripherals and cloud applications
Application support for digital workflows
Provide best-practice recommendations for the optimal use of our solutions
Close collaboration with engineering, project management and sales
On-call duty from 17:00–22:00 as well as on weekends & public holidays with additional compensation

Requirements

What you’ll need

Experience in the hospitality industry or a technical qualification in the IT field (e.g., IT specialist, IT support, system integration)
Basic technical understanding—ideally in POS systems, networks or cloud solutions
Strong willingness to learn and interest in digital processes
German language skills at C1 level
Friendly, professional communication—even in stressful situations
Solution-oriented working style and personal responsibility
Team spirit and enjoyment of customer contact
Willingness to perform occasional field service or customer training

Benefits

Comp & perks

Personal onboarding and training – we’ll get you up to speed
A secure job in a future-proof sector (digital hospitality solutions)
Modern systems & hardware with market-leading products
Regular working hours
Givve Card with monthly credit
Permanent employment contract
Remote work (possible after onboarding)
Modern office (e.g., height-adjustable desks, fully equipped kitchen, outdoor area, etc.)
Additional earning opportunities through on-call duty
Development and training support
Regular exchange with all locations & team events
And above all: a meaningful role. You ensure our customers’ operations run smoothly.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

POS systemsnetwork troubleshootingcloud applicationsdigital workflowstechnical supportsystem integrationconfigurationtestingproblem resolutionticketing system documentation

Soft Skills

friendly communicationprofessional communicationsolution-orientedteam spiritpersonal responsibilitywillingness to learncustomer contact enjoymentstress management

Certifications

IT specialistIT support