Gewinnblick GmbH

IT Support

• Customer support & problem resolution
• Phone and written support for our hospitality customers
• Analyze, diagnose and independently resolve technical inquiries
• Support with operation and configuration questions (POS, online reservation & ordering systems, payment, digital tools)
• Structured documentation in the ticketing system
• Setup, testing and configuration of POS systems as well as hardware and software
• Managing interfaces (payment, accounting, online ordering systems, kitchen processes)
• Troubleshooting across networks, peripherals and cloud applications
• Application support for digital workflows
• Provide best-practice recommendations for the optimal use of our solutions
• Close collaboration with engineering, project management and sales
• On-call duty from 17:00–22:00 as well as on weekends & public holidays with additional compensation

IT Support – Hospitality, POS Systems, 1st Level, 2nd Level

• Customer support & problem resolution
• Telephone and written support of our hospitality customers
• Analyze, diagnose and independently resolve technical inquiries
• Support with usage and configuration questions (POS, online reservation & ordering systems, payment, digital tools)
• Structured documentation in the ticketing system
• Setup, testing and configuration of POS systems as well as hardware and software
• Management of interfaces (payment, accounting, online ordering systems, kitchen processes)
• Fault analysis involving networks, peripherals and cloud applications
• Application support for digital process workflows
• Best-practice recommendations for the optimal use of our solutions
• Close collaboration with engineering, project management and sales
• On-call duty from 17:00–22:00 and on weekends & public holidays with additional compensation

IT Support – Hospitality, POS Systems, 1st Level, 2nd Level

IT Support – Gastronomy, POS Systems, 1st Level Support, 2nd Level Support