Customer support & problem resolution
Telephone and written support of our hospitality customers
Analyze, diagnose and independently resolve technical inquiries
Support with usage and configuration questions (POS, online reservation & ordering systems, payment, digital tools)
Structured documentation in the ticketing system
Setup, testing and configuration of POS systems as well as hardware and software
Management of interfaces (payment, accounting, online ordering systems, kitchen processes)
Fault analysis involving networks, peripherals and cloud applications
Application support for digital process workflows
Best-practice recommendations for the optimal use of our solutions
Close collaboration with engineering, project management and sales
On-call duty from 17:00–22:00 and on weekends & public holidays with additional compensation

Requirements

Experienced professionals or career changers with hospitality experience
Experience in the hospitality industry or technical training in IT (e.g. IT specialist, IT support, system integration)
Basic technical understanding – ideally in POS systems, networks or cloud solutions
Strong willingness to learn and interest in digital processes
German language skills at C1 level
Friendly, reliable communication – also in stressful situations
Solution-oriented working style and personal responsibility
Team spirit and enjoyment of customer contact
Willingness to perform occasional field service or customer training

Benefits

Personal onboarding and training – we’ll get you up to speed
A secure job in a future-proof sector (digital hospitality solutions)
Modern systems & hardware with market-leading products
Regular working hours
Givve Card with a monthly allowance
Permanent employment contract
Mobile work (possible after onboarding)
Modern office (e.g. height-adjustable desks, fully equipped kitchen, outdoor area, etc.)
Additional earning opportunities through on-call duty
Development and training support
Regular exchange with all locations & team events
And above all: a role with purpose. You help ensure our customers’ operations run smoothly.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportproblem resolutionfault analysisPOS systemscloud applicationsnetwork troubleshootingapplication supportconfiguration managementdigital process workflowsticketing system documentation

Soft Skills

friendly communicationreliable communicationsolution-orientedpersonal responsibilityteam spiritcustomer contactwillingness to learnstress managementcollaborationcustomer training

Certifications

IT specialistIT supportsystem integration