GetWhys

Research Operations Manager

GetWhys

full-time

Posted on:

Location Type: Remote

Location: Montana • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage many concurrent research projects: Track status, timelines, and deliverables across all active research requests, ensuring each meets its deadline
  • Own sourcing operations: Coordinate with expert networks and internal sources to get the right number of qualified participants for each request, using your judgement to determine what that number is based on the scope
  • Coordinate contractor network: Manage scheduling and availability for our pool of contract interviewers—ensuring interviews are properly scheduled and interviewers are matched to projects
  • Monitor progress and communicate: Flag potential delays early, working with the CPO and Customer Success Lead to set expectations with customers when timelines are at risk
  • Keep projects on track: Follow up on in-progress requests to ensure timely completion and quality standards are met

Requirements

  • Exceptional organizational skills and ability to manage high-volume, concurrent qualitative research projects
  • Experience coordinating external contractors, vendors, or distributed teams
  • Proactive communicator who knows when to escalate and keeps stakeholders informed without hand-holding
  • Detail-oriented with strong follow-through—nothing falls through the cracks on your watch
  • At least 2 years of experience in research operations
  • Comfortable with the pace and ambiguity of a startup environment
Benefits
  • Healthcare, Dental, and Vision insurance (90% of your deductible, 75% of your dependents’)
  • 401(k) with 3% company match
  • 12 weeks paid parental leave
  • 18 company holidays, with unlimited PTO
  • Our suggested minimum is at least 10 business days of PTO per year.
  • Remote-friendly work environment,
  • Ground-floor opportunity to build and lead a critical function at a growing startup
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
research project managementsourcing operationscontractor managementqualitative researchproject trackingtimeline managementdeliverable managementstakeholder communicationquality assurance
Soft Skills
organizational skillsproactive communicationdetail-orientedfollow-throughescalation managementteam coordinationtime managementadaptabilityproblem-solving