Product Specialist, Custom Content

Getty Images

Product Specialist supporting Getty Images’ Custom Content clients across Asia-Pacific. Managing pre- and post-sales conversations, onboarding, creative briefs, and delivery coordination.

Posted 8/14/2026contractSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on relationship building and project management. Proficient in both Japanese and English, with advanced skills in Microsoft Office and Salesforce to support service delivery.

Highest-signal resume keywords

Account ManagementCustomer SuccessProject ManagementBilingual Proficiency in Japanese and EnglishSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer SuccessAccount ManagementComputer LiteracyMicrosoft Office Proficiency

Soft Skills

Strong Communication SkillsExcellent Organizational SkillsRelationship Building

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

Creative BriefsClient SatisfactionService DeliveryPre-Sales DiscoveryCrowd-Sourced Content

About the role

Key responsibilities & impact

Provide end-to-end support for Getty Images’ Custom Content product, a professional crowd-sourced solution for creating exclusive content at scale
Support the pre-sales discovery process and provide subject matter expertise to drive new business opportunities and help sales teams close new Custom business
Support customers post-sale, including onboarding and familiarizing them with the proprietary platform
Manage conversations around creative briefs
Monitor contract timing to ensure full service utilization, client satisfaction, and effective renewal positioning
Collaborate with Creative content and production teams on brief execution and logistics
Liaise between Creative/production teams and clients
Work with enterprise sales, legal, and finance teams using company systems and processes to support service delivery

Requirements

What you’ll need

Business-proficiency fluency in Japanese and English is required
Experience in account management, customer success, or subject matter expert roles
Strong customer service and communication skills
Ability to build and maintain internal and external relationships
Excellent organizational skills
Ability to manage multiple short- and long-term tasks
Experience managing projects and delivery expectations under tight deadlines
Proficient to advanced computer literacy
Proficiency with Microsoft Office tools
Salesforce proficiency preferred

Benefits

Comp & perks

Company-paid holidays and time away from work
Employee Stock Purchase Plan with the ability to purchase company stock at a 15% discount to market, subject to eligibility
Leadership development
Diversity and inclusion training
Mentoring programs
High potential program
Professional and skills development
Global morale events and local gatherings
Employee Resource Groups
Access to experts and senior leaders via open forums, all hands, and content hours
Collaborative and supportive work environment
Equal opportunity employer