Product Specialist – Custom Content

Getty Images

Product Specialist supporting Getty Images’ Custom Content clients in Tokyo. Managing pre- and post-sales delivery, creative briefs, onboarding, satisfaction, and renewals.

Posted 8/14/2026contractTokyo • 🇯🇵 JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on relationship building and project management. Proficient in both Japanese and English, facilitating effective communication and collaboration across teams.

Highest-signal resume keywords

Fluency In JapaneseFluency In EnglishAccount Management ExperienceCustomer Success ExperienceSalesforce Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementOrganizational SkillsComputer LiteracyMS Office Proficiency

Soft Skills

Customer Service SkillsCommunication SkillsRelationship Building

Industry Keywords

Custom ContentCreative BriefsSales SupportClient SatisfactionService Delivery

About the role

Key responsibilities & impact

Provide end-to-end support for Getty Images’ Custom Content product, a professional crowd-sourced solution for creating exclusive content at scale
Support the discovery process and provide subject matter expertise during pre-sales to drive new business opportunities and help sales teams close new Custom business
Support post-sales customers with onboarding and familiarization with the proprietary platform
Manage conversations around creative briefs
Monitor contract timing to ensure full service utilization, client satisfaction, and effective renewal positioning
Collaborate with Creative content and production teams on brief execution and logistics
Liaise between Creative and production teams and clients
Work with enterprise sales, legal, and finance teams using company systems and processes to support seamless service delivery

Requirements

What you’ll need

Fluency in Japanese and English is required at business proficiency level for both
Experience in account management, customer success, or subject matter expert roles
Strong customer service and communication skills
Ability to build and maintain internal and external relationships
Excellent organizational skills
Ability to manage multiple short- and long-term tasks
Experience managing projects and delivery expectations under tight deadlines
Proficient to advanced computer literacy
Proficiency with MS Office tools
Salesforce experience preferred

Benefits

Comp & perks

Paid time off and encouragement to take leave for rest and recovery
Employee stock purchase plan allowing employees to purchase company stock at 15% below market price
Leadership development
Diversity and inclusion training
Mentorship programs
High-potential programs
Professional and skills development
Global employee events
Office events
Employee Resource Group community participation
Open forums, all-employee meetings, and content showcase hours for learning and direct interaction with experts and senior leaders