Customer Experience Coordinator
Kinetic
Sales Team Assistant, French Speaker
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contract
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Junior
About the role
- Provide comprehensive support to EMEA Sport and Entertainment sales representatives in daily interactions with customers and internal stakeholders.
- Act as first point of contact for customers post-sale, answering queries and resolving issues promptly.
- Engage in discovery activities to understand customer needs and recommend relevant products and services.
- Assist sales reps by tracking agreements and invoices, preparing quotes, entering data, and handling administrative processes.
- Process, code, and manage invoices and agreements; support CRM updates and record-keeping.
- Troubleshoot customer access and technical issues and escalate to Technical Account Managers when necessary.
- Help customers coordinate event coverage bookings and set up automations for content delivery.
- Provide general administrative and team support, including organising digital file systems and planning team events.
Requirements
- Business level French language skills.
- 1–2 years’ experience in a customer service, administrative, or project-support role.
- An interest and desire to progress into a sales role.
- Strong interpersonal and communication skills — comfortable on the phone, video, or by email.
- Exceptionally well-organized, detail-oriented, and able to juggle multiple priorities.
- Flexible and proactive attitude — enjoys tackling varied tasks and stepping outside of a defined job description.
- Comfortable using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Salesforce (or similar CRM systems), and learning new systems quickly.
