GetResponse

Customer Success Advisor, English, Polish

GetResponse

full-time

Posted on:

Location Type: Remote

Location: Poland

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Salary

💰 PLN 6,000 - PLN 8,000 per month

About the role

  • responding to inquiries and educating our customers on our products by chat and email
  • troubleshooting problems for customers including technical aspects of web applications, automations and integrations
  • coordinating solutions with IT and management
  • helping customers build successful businesses by translating technical concepts into simple language
  • handling onboarding calls with customers

Requirements

  • have excellent language skills in English and Polish (at least C1 level); any additional language such as Spanish, Italian, Portuguese, German, French or Russian would be an asset
  • have online marketing acumen and basic understanding of how web applications work (e.g. APIs, integrations, data flow)
  • are open to new experiences and ready to acquire new information at a fast pace
  • feel comfortable navigating new tools, systems, and technical concepts
  • are naturally curious and enjoy digging into problems to understand how things work
  • have the ability to easily handle a number of interactions at the same time
  • have superior verbal and written communication skills and are ready to master your speed-typing skill
  • are an outgoing “people person” with an upbeat attitude
  • are ready for speaking with a customer over the phone/via Teams call
Benefits
  • home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
  • private medical care for employees and their family members
  • employee referral program – up to 10 000 PLN for recommending a friend
  • corporate life insurance
  • employee pension program (PPE)
  • flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
  • wellbeing and mental health culture – mental health helpline, sport card etc.
  • modern equipment – most of our teams work on MacBooks
  • English classes
  • internal initiatives like webinars, knowledge-sharing sessions, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
web applicationsAPIsintegrationsdata flowonline marketing
Soft Skills
language skillscommunication skillsproblem-solvingcuriositymultitaskingcustomer serviceadaptabilityoutgoing personalityverbal communicationwritten communication