Senior Trust and Safety Manager

Getlabs

Senior Trust and Safety Manager protecting Getlabs’ mobile phlebotomists entering patients’ homes. Building safety policies, incident workflows, solutions, and field education for nationwide diagnostics.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Trust & Safety program management, including incident management, policy development, and risk assessment. Proven ability to collaborate with Legal and Privacy teams while driving adoption of safety solutions and training initiatives.

Highest-signal resume keywords

Trust & Safety Program ManagementIncident ManagementPolicy DevelopmentRisk AssessmentWorkplace Safety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ReportingInvestigation PracticesOSHA RecordkeepingWorkers’ CompensationSafety Solutions EvaluationEmergency Response PlanningData Collection ProgramsField Education DevelopmentMetrics ReportingProgram Ownership

Soft Skills

Excellent Written CommunicationHighly OrganizedSelf-DirectedTrust BuildingGenuine Care for People

Tools & Technologies

Body CamerasPanic ButtonsLone-Worker Safety TechnologyLearning Management Systems

Certifications & Qualifications

CSPASPOHSTCrisis Intervention Training

Industry Keywords

Workplace SafetyEHSCorporate SecurityField OperationsHealthcareHome HealthMobile PhlebotomyLogisticsMulti-State Employment LawPII/PHI Handling

About the role

Key responsibilities & impact

Run discovery, map incident history and field-reported issues, identify risks and blind spots, define Trust & Safety scope, and deliver a leadership-ready program proposal
Own the Trust & Safety roadmap, including fixes, initiatives, launch dates, training milestones, and continuing education
Author and maintain policies, emergency response and escalation workflows, incident reporting and investigation standards, and post-incident reviews
Source, evaluate, pilot, deploy, and manage adoption of safety solutions such as body cameras, panic buttons, and pre-shift vehicle checks
Build and run field education through huddles, lunch and learns, in-app content, written materials, and audio
Partner with Legal and Privacy on recording, monitoring, patient identification, and data collection programs
Serve as the escalation point for serious incidents and coordinate responses across People, Field Operations, Clinical, and Legal
Define and report metrics including incident rate and severity, response time, training completion and engagement, workers’ compensation claims, and renewal outcomes

Requirements

What you’ll need

6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations
2+ years owning programs or leading people
Experience supporting a distributed, in-person workforce
Track record of building a function from zero
Working knowledge of workplace safety and incident management, including injury response, investigation practices, OSHA recordkeeping, and workers’ compensation
Experience partnering with Legal and Privacy on recording, employee monitoring, or PII/PHI handling
Excellent written communication for policies, executive memos, and field-facing training modules
Ability to drive adoption among frontline employees and earn trust with field teams
Highly organized, self-directed, and comfortable managing roadmaps with many dependencies
Genuine care for people
Nice to have: healthcare, home health, mobile phlebotomy, field services, or logistics experience
Nice to have: familiarity with lone-worker safety technology
Nice to have: CSP, ASP, or OHST certifications, or formal de-escalation and crisis intervention training
Nice to have: education library or LMS curriculum experience
Nice to have: multi-state employment law exposure

Benefits

Comp & perks

Competitive salary (110K-140K)
Valuable stock option plan
Medical, dental and vision insurance options
Flexible and unlimited vacation
Dynamic work environment
Team of talented, ambitious and fun-to-work-with colleagues