Phlebotomy Quality Manager

Getlabs

Phlebotomy Quality Manager ensuring compliance and enhancing patient experience at Getlabs. Leading quality programs and driving continuous improvement in phlebotomy standards.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Develop, administer, and continuously improve quality programs, processes, and SOPs aligned with regulatory standards and partner requirements (CLSI, CLIA, CAP)
Lead root cause investigations for all phlebotomy errors, manage the corrective action process, and ensure effectiveness checks are completed within 48 business hours
Manage internal and external audits, address findings, and formulate partner-facing responses to complaints, nonconforming events, and regulatory citations, and maintain regulatory compliance
Identify high-risk draws and flag potential issues during onboarding to prevent errors
Maintain monthly Quality Specialist scorecards, review KPIs, and support development planning
Analyze clinical data, monitor key performance indicators (KPIs), report on trends, and use insights to enhance patient care and operational efficiency
Provide strategic direction for quality initiatives to cross-functional teams, collaborate with senior leaders, executives and field operations
Lead quality initiatives to achieve performance goals; Implement continuous improvement methodologies, refine standard operating procedures (SOPs), and optimize processes for safety, effectiveness, and efficiency
Risk Management: Identify, assess, and mitigate clinical risks, ensuring new partner launch and trial readiness, and maintaining high standards for patient care

Requirements

What you’ll need

2+ years in Quality Assurance or Quality Management, preferably in a mobile phlebotomy or clinical setting
5+ years of hands-on phlebotomy experience
2+ years of supervisory or people management experience
Active phlebotomy certification (AMT, ASCP, or NCCT)
Working knowledge of CLSI standards and CLIA/CAP regulations

Benefits

Comp & perks

Competitive salary $80K-$90K
Valuable stock option plan
Medical, dental and vision insurance options (United States Only)
Flexible and unlimited vacation
A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality programsprocess improvementroot cause analysiscorrective action processregulatory compliancedata analysiskey performance indicatorscontinuous improvement methodologiesrisk managementstandard operating procedures

Soft Skills

leadershipcollaborationstrategic directioncommunicationproblem-solvingorganizational skillsanalytical thinkingteam managementperformance managementinterpersonal skills

Certifications

phlebotomy certificationAMTASCPNCCT