Healthcare Customer Service Team Lead

GetixHealth

Customer Service Team Lead overseeing a team managing healthcare billing and inquiries. Fostering growth, coaching staff while ensuring service standards in a remote environment.

Posted 5/22/2026full-timeRemote • Washington • 🇺🇸 United StatesSenior💰 $19 - $20 per hourWebsite

About the role

Key responsibilities & impact

Oversee a team of Customer Service Representatives who manage high-volume patient inquiries related to billing, payments, medical claims, insurance coverage, and benefits
Conduct regular coaching sessions, including monthly 1:1s and real-time feedback
Monitor daily call activity (60+ calls/day per CSR) and ensure service standards are met
Handle escalated patient concerns involving billing, claims, and insurance inquiries
Ensure strict adherence to HIPAA and company confidentiality standards
Work cross-functionally with leadership, peers, and clients

Requirements

What you’ll need

High school diploma or GED required; additional education preferred
2–5 years of healthcare revenue cycle experience (required)
2+ years in a lead or supervisory role (preferred)
EPIC experience strongly preferred
Strong knowledge of Medicaid, Medicare, Workers' Compensation, and liability claims preferred
Proven experience working in high-volume, multi-system environments

Benefits

Comp & perks

Comprehensive Health Coverage: Medical, dental, and vision (available after 90 days)
Life & Disability Insurance: Company-paid with voluntary options
401(k) Plan: Eligible after 6 months of service
Paid Time Off (PTO): Accrual begins on day one
Flexibility: Benefits programs may be updated as needed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare revenue cyclebillingmedical claimsinsurance coveragepatient inquiriesEPICMedicaidMedicareWorkers' Compensationliability claims

Soft Skills

coachingleadershipcommunicationfeedbackproblem-solvingteam managementcross-functional collaboration

Certifications

high school diplomaGED