Insurance Specialist – Collections

GetixHealth

Insurance Specialist providing service via various channels, managing claims for healthcare clients. Engaging in customer service and educating on the healthcare revenue cycle.

Posted 4/15/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provides service via all available omni channels to serve as the liaison between the business, clients, patients, and other parties, such as insurance companies.
Offers education on the healthcare revenue cycle and troubleshoots accounts through resolution by reviewing large balance accounts and other departmental insurance discovery processes.
Engages in and enjoys active listening with callers, confirming or clarifying information and diffusing conflict.
Makes appropriate changes or documentation in client healthcare systems and internal technology platforms.
Submits claims to insurance providers on behalf of our clients for their patients, following through to resolution.
Contributes to the development of workflows for incoming clients, developing procedures and communicating expectations to the contact center.
Proactively shares information about healthcare revenue cycle services to support the growth of the business’s client and/or account base.
Follows department processes and procedures in compliance with industry laws and regulations.
Manages inventory to ensure metrics are being met to patient’s accounts are not being sent to collections prior to resolution.
Reviews and escalates complex accounts requiring additional review.
Meets the key performance indicators and expectations established for the position.
Performs all duties above with the highest integrity and confidentiality.
Completes assigned training and learning plans, including those that fulfill industry compliance requirements.
All other duties as assigned.

Requirements

What you’ll need

1+ year(s) of experience in a customer service capacity required, preferably in a contact center environment
1+ year(s) of experience multi-tasking in a fast-paced environment required
1+ year(s) of experience with medical insurance, coding, or billing in a professional environment
High School Diploma / GED required
Preferred Education: Two Years of College or Associate's Degree

Benefits

Comp & perks

Comprehensive Health Coverage : Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
Life & Disability Insurance : Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
401(k) Plan : Eligible to participate in the company’s 401(k) plan after three (3) months of continuous service.
Paid Time Off (PTO) : Start accruing PTO from your very first day of employment.
Flexible Benefits : Customize your benefits package to fit your personal and family needs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical insurancecodingbillingclaims submissionworkflow developmentaccount resolutionmetrics managementconflict resolutionactive listeningdocumentation

Soft Skills

communicationinterpersonal skillsproblem-solvingattention to detailconflict managementteam collaborationcustomer serviceadaptabilityproactive sharingintegrity