GetGround

Graduate Customer Support Specialist

GetGround

full-time

Posted on:

Location Type: Hybrid

Location: Makati • Philippines

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Job Level

Entry Level

About the role

  • Build trust in our brand by delivering excellent customer support—primarily over email, but also by phone.
  • Show empathy and care in ensuring customer cases are resolved positively.
  • Manage and prioritise a wide range of customer requests while meeting ambitious SLAs.
  • Collaborate with our onboarding, legal, accounting, compliance, sales, and product teams.
  • Support ad-hoc projects designed to improve the customer experience.

Requirements

  • Graduate with a degree (or similar professional experience).
  • Experience in a customer-facing role (internships or part-time jobs are great too).
  • Comfortable communicating with people over phone and email.
  • Clear written and verbal English communication skills.
  • Strong organisational skills and attention to detail.
  • Computer literacy and ability to pick up new tools quickly.
Benefits
  • Competitive Salary
  • HMO Benefits
  • Health & Dental Insurance
  • 12 Mental Health Days annually + Paid Time Off + Public Holidays
  • Team and company-wide events
  • Learning budget to support your development
  • Growth and Development Cycles with performance reviews to enable fast growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
empathycustomer supportorganisational skillsattention to detailcommunication skills
Certifications
degree