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About the role
Key responsibilities & impact- Build trust in our brand by delivering excellent customer support—primarily over email, but also by phone.
- Show empathy and care in ensuring customer cases are resolved positively.
- Manage and prioritise a wide range of customer requests while meeting ambitious SLAs.
- Collaborate with our onboarding, legal, accounting, compliance, sales, and product teams.
- Support ad-hoc projects designed to improve the customer experience.
Requirements
What you’ll need- Graduate with a degree (or similar professional experience).
- Experience in a customer-facing role (internships or part-time jobs are great too).
- Comfortable communicating with people over phone and email.
- Clear written and verbal English communication skills.
- Strong organisational skills and attention to detail.
- Computer literacy and ability to pick up new tools quickly.
Benefits
Comp & perks- Competitive Salary
- HMO Benefits
- Health & Dental Insurance
- 12 Mental Health Days annually + Paid Time Off + Public Holidays
- Team and company-wide events
- Learning budget to support your development
- Growth and Development Cycles with performance reviews to enable fast growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
empathycustomer supportorganisational skillsattention to detailcommunication skills
Certifications
degree