Customer Service Manager

GETEC Group

Customer Service Manager handling customer inquiries and complaints regarding energy billing at GETEC. Collaborating with cross-functional teams to ensure customer satisfaction and improve service.

Posted 7/9/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Processing and resolving customer inquiries, complaints, and issues related to energy billing
Communicating with other departments across the company to resolve customer complaints
Proactively engaging with customers to ensure customer satisfaction
Identifying trends within the customer portfolio to improve customer service

Requirements

What you’ll need

Successfully completed commercial apprenticeship or equivalent degree
Prior experience in customer-facing roles
Excellent communication skills
Hands-on mentality and solution-oriented mindset
Good knowledge of MS Office and Excel; experience with Navision is an advantage
Business-fluent German language skills, both written and spoken

Benefits

Comp & perks

Flexible working hours with flexitime
30 days of vacation per year
Subsidy for the Deutschlandticket (regional public transport pass)
JobRad (company bike) program
Access to fitness and wellness offers via Hansefit
Free access to LinkedIn Learning and training and learning videos

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Energy BillingCustomer Inquiry ResolutionTrend IdentificationCommercial ApprenticeshipCustomer-Facing Experience

Soft Skills

Hands-On MentalityProactive Engagement