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Customer Service Manager
GETEC GroupCustomer Service Manager handling customer inquiries and complaints regarding energy billing at GETEC. Collaborating with cross-functional teams to ensure customer satisfaction and improve service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on resolving inquiries and complaints effectively. Proficient in communication and collaboration across departments to enhance customer satisfaction and identify service improvement trends.
Highest-signal resume keywords
Customer ServiceExcellent Communication SkillsSolution-Oriented MindsetMS Office ProficiencyBusiness-Fluent German
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Energy BillingCustomer Inquiry ResolutionTrend IdentificationCommercial ApprenticeshipCustomer-Facing Experience
Soft Skills
Hands-On MentalityProactive Engagement
Tools & Technologies
MS OfficeExcelNavision
About the role
Key responsibilities & impact- Processing and resolving customer inquiries, complaints, and issues related to energy billing
- Communicating with other departments across the company to resolve customer complaints
- Proactively engaging with customers to ensure customer satisfaction
- Identifying trends within the customer portfolio to improve customer service
Requirements
What you’ll need- Successfully completed commercial apprenticeship or equivalent degree
- Prior experience in customer-facing roles
- Excellent communication skills
- Hands-on mentality and solution-oriented mindset
- Good knowledge of MS Office and Excel; experience with Navision is an advantage
- Business-fluent German language skills, both written and spoken
Benefits
Comp & perks- Flexible working hours with flexitime
- 30 days of vacation per year
- Subsidy for the Deutschlandticket (regional public transport pass)
- JobRad (company bike) program
- Access to fitness and wellness offers via Hansefit
- Free access to LinkedIn Learning and training and learning videos