Head of Customer Service

GETEC Group

Leiter Customer Service leading and developing a decentralized team while overseeing claims management for GETEC. Involves negotiation with customers and coordination of legal procedures.

Posted 6/13/2026full-timeMagdeburg • 🇩🇪 GermanyLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

receivables managementcredit managementaccounts receivabledunning processesdebt collectioncourt proceedingscash flow analysisrisk assessmentnegotiation

Soft Skills

customer communicationnegotiation skillsanalytical thinkingstructured working styleindependent workingresponsible working

Tools & Technologies

MS OfficeERP systemsSAPBusiness Central

Certifications & Qualifications

commercial trainingvocational training

Industry Keywords

receivables portfoliocourt dunningenforcement proceedingscontract terminations

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead and develop a decentralized team
Monitor, analyze and assess the receivables portfolio
Identify risks and initiate appropriate measures
Negotiate and agree individual installment and payment deferral plans with customers
Manage and oversee court dunning and enforcement proceedings
Manage contract terminations and consistently enforce legitimate claims
Communicate with customers by phone and in writing about outstanding items
Clarify complex matters with internal specialist departments

Requirements

What you’ll need

Completed commercial/vocational training or equivalent qualification
Professional experience in receivables management, credit management or accounts receivable
Confident handling of customers in demanding conversation situations
Strong negotiation skills
Knowledge of dunning processes, debt collection and court proceedings
Analytical understanding of cash flows and risk assessment
Structured, independent and responsible working style
Good MS Office skills and experience with ERP systems (e.g., SAP, Business Central)

Benefits

Comp & perks

30 days of vacation per year
Subsidy for the Deutschlandticket (national public transport pass)
Company bike scheme (JobRad) for fitness and environmental awareness
Access to fitness and wellness offers via Hansefit
Free access to LinkedIn Learning and training videos
Internal and external training and coaching opportunities
Agile working and modern office concepts
Access to discounts with over 800 well-known product and event providers