GetAccept

Customer Support

• Drive our AI journey: Shape how we use AI to make support faster and smarter, ensuring our customers always get the best help.
• Empower the team: Move our focus from repetitive tasks to complex problem-solving and coaching, helping the team grow along the way.
• Make self-service shine: Build a world-class knowledge base that helps customers find answers effortlessly.
• Be the voice of the customer: Use data and insights to work with our Product teams to improve the experience for everyone.
• Optimize our tools: Ensure our tech stack and workflows are simple, efficient, and supportive for both the team and our customers.

Head of Customer Support

Solutions Engineer

• Collaborate with customers to understand their technical requirements and design value-adding solutions.
• Act as the technical authority throughout the entire sales and implementation cycle.
• Provide direct insights to our R&D team to help shape product development and the future roadmap.
• Collaborate with Sales and CS to identify knowledge gaps and lead initiatives to improve our internal skill sets.
• Keep up-to-date on industry trends, best practices, and the SaaS tech ecosystem.
• Occasionally travel to meet with our customers and partners in person.