Customer Support

• Lead onboarding of new customers, ensuring a smooth, success-oriented implementation;
• Conduct regular follow-up (ongoing) meetings to drive engagement, retention, and strategic use of the platform;
• Administer and analyze satisfaction surveys (NPS and CSAT), proposing action plans based on results;
• Proactively manage churn risk, designing personalized retention strategies;
• Serve as a bridge between clients and internal teams (product, support, sales), ensuring smooth resolution of requests;
• Deliver in-person and online trainings.

Customer Success Analyst

Customer Success

Senior Customer Success Analyst

Customer Success Assistant – Affirmative Action for People with Disabilities (PwD)

Analista de Sucesso do Cliente

Junior Customer Success Analyst – Retention