Customer Success Analyst I
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Customer Success Analyst
GESUAS
full-time
Posted on:
Location Type: Remote
Location: Remote • Brasil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead onboarding of new customers, ensuring a smooth, success-oriented implementation;
- Conduct regular follow-up (ongoing) meetings to drive engagement, retention, and strategic use of the platform;
- Administer and analyze satisfaction surveys (NPS and CSAT), proposing action plans based on results;
- Proactively manage churn risk, designing personalized retention strategies;
- Serve as a bridge between clients and internal teams (product, support, sales), ensuring smooth resolution of requests;
- Deliver in-person and online trainings.
Requirements
- Degree in Social Work, Psychology, or other related fields with experience in SUAS (Brazilian Unified Social Assistance System);
- Reside in Belo Horizonte due to possible local client activities;
- Comfortable working with data, interpreting metrics, and proposing strategic actions;
- Excellent verbal and written communication, with active listening skills and empathy;
- Desired: prior knowledge of public management platforms, especially those focused on Social Assistance (such as GESUAS).
Benefits
- Life insurance
- Health allowance
- Home office allowance
- Meal and food allowance
- Flexible hours
- Education/language allowance
- Psychological support platform
- Online learning and development platforms
- Wellness program (workplace exercise/ergonomics)
- Distinctive, highly collaborative, and fun environment (why not?)
- Longevity-based pay increase
- Opportunity for personal and professional development
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data interpretationmetrics analysiscustomer onboardingretention strategy designsatisfaction survey administrationaction plan proposal
Soft skills
communicationactive listeningempathyengagementrelationship management