L1 – Reports Engineer

gertrud digital GmbH

Reports Engineer providing customer support and report customization for an international SaaS company. Working remotely with a focus on communication and problem-solving in client interactions.

Posted 7/23/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSenior💰 €50,000 - €60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer-oriented communication and problem-solving skills, with the ability to analyze and resolve support tickets effectively. Proficient in creating reports using Handlebars.js and has a foundational understanding of web applications and software configuration.

Highest-signal resume keywords

Handlebars.js Report CreationCustomer Support Ticket ResolutionSoftware Configuration ExperienceGerman Language ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Handlebars.jsHTMLCSSAPIsHTTP Status CodesWeb ApplicationsSoftware ConfigurationIdentity/Access ManagementReport CreationTroubleshooting

Soft Skills

Excellent CommunicationCustomer-OrientedOrganized Working StyleTeam CollaborationProblem-Solving Mindset

Tools & Technologies

M365

Industry Keywords

Customer SupportTechnical Information CollectionEscalation ProceduresSecurity AwarenessPassword Hygiene

About the role

Key responsibilities & impact

First point of contact for customer inquiries
Clear, friendly and structured communication with customers
Analyze and resolve incoming customer support tickets
Create and customize reports using Handlebars.js according to customer requirements
Assist with questions regarding software configuration
Identify issues and collect relevant technical information
Recognize when escalation to Level 2 or the Product team is necessary
Document problems and solutions in a structured manner
Ensure high customer satisfaction through timely communication

Requirements

What you’ll need

Excellent communication and problem-solving skills
Customer-oriented and organized working style
Strong troubleshooting mindset and enjoyment in identifying root causes
Basic knowledge of Handlebars.js or comparable templating languages (or willingness to learn quickly)
Ability to work independently and as part of a team
German at native or fluent level
Good English skills
Initial experience creating or adapting reports/templates (e.g., HTML/CSS)
Basic understanding of web applications
Fundamental knowledge of M365, APIs and HTTP status codes
Experience in software configuration and identity/access management
Basic security awareness (password hygiene, phishing, secure device use)

Benefits

Comp & perks

100% remote work and full flexibility in scheduling
A transparent, trust-based company culture in an international SaaS scale-up
Modern tools, data-driven processes and fast decision-making
2–3 offsites and workshops per year for strategy, exchange and team building
High level of ownership and clear development prospects
The opportunity to actively shape a fast-growing SaaS company
Steep learning curve in Customer Success, onboarding, software processes & content creation
Close collaboration with our Customer Success and Product teams
Flexible working hours