Senior Quality Assurance Analyst

Germania Insurance

Senior Quality Assurance Analyst assessing quality standards and compliance in insurance operations. Partnering with leadership for continuous improvement in handling quality oversight.

Posted 4/15/2026full-time🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as a subject matter expert supporting quality standards, best practices, and compliance across personal and commercial insurance operations
Partner closely with the Enterprise Quality Assurance Manager and business leadership to evaluate handling quality
Ensure adherence to established guidelines and regulatory requirements
Drive continuous improvement

Requirements

What you’ll need

Bachelor’s degree preferred; relevant insurance experience may be considered in lieu of formal education
Minimum of five (5) years of experience in personal and/or commercial lines insurance, quality assurance, or underwriting
Demonstrated ability to work independently, manage competing priorities, and meet assigned deadlines
Strong working knowledge of insurance products, policy and endorsement language, and quality assurance standards
Experience conducting quality reviews and audits of insurance transactions, agent submissions, and correspondence (desk, in-office, and field)
Solid understanding of regulatory requirements, statutory guidelines, and documentation standards
Ability to analyze handling quality related to new business, renewals, endorsements, and non-renewals and document findings
Experience preparing, monitoring, and presenting quality assurance metrics and reporting to leadership
Proven ability to identify trends, evaluate audit results, and recommend process improvements and training opportunities
Strong communication skills with the ability to provide guidance, feedback, and technical assistance to staff and agents
Demonstrated commitment to continuous improvement, collaboration, professionalism, and ethical conduct

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

quality assuranceinsurance productspolicy languageendorsement languagequality reviewsauditsregulatory requirementsstatutory guidelinesdocumentation standardsquality assurance metrics

Soft Skills

independent worktime managementcommunicationguidancefeedbacktechnical assistancecollaborationprofessionalismethical conductcontinuous improvement

Certifications

Bachelor's degree