Senior Quality Assurance Analyst
Germania Insurance
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Job Level
About the role
- Serve as a subject matter expert supporting quality standards, best practices, and compliance across personal and commercial insurance operations
- Partner closely with the Enterprise Quality Assurance Manager and business leadership to evaluate handling quality
- Ensure adherence to established guidelines and regulatory requirements
- Drive continuous improvement
Requirements
- Bachelor’s degree preferred; relevant insurance experience may be considered in lieu of formal education
- Minimum of five (5) years of experience in personal and/or commercial lines insurance, quality assurance, or underwriting
- Demonstrated ability to work independently, manage competing priorities, and meet assigned deadlines
- Strong working knowledge of insurance products, policy and endorsement language, and quality assurance standards
- Experience conducting quality reviews and audits of insurance transactions, agent submissions, and correspondence (desk, in-office, and field)
- Solid understanding of regulatory requirements, statutory guidelines, and documentation standards
- Ability to analyze handling quality related to new business, renewals, endorsements, and non-renewals and document findings
- Experience preparing, monitoring, and presenting quality assurance metrics and reporting to leadership
- Proven ability to identify trends, evaluate audit results, and recommend process improvements and training opportunities
- Strong communication skills with the ability to provide guidance, feedback, and technical assistance to staff and agents
- Demonstrated commitment to continuous improvement, collaboration, professionalism, and ethical conduct
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assuranceinsurance productspolicy languageendorsement languagequality reviewsauditsregulatory requirementsstatutory guidelinesdocumentation standardsquality assurance metrics
Soft Skills
independent worktime managementcommunicationguidancefeedbacktechnical assistancecollaborationprofessionalismethical conductcontinuous improvement
Certifications
Bachelor's degree