Collision Market Manager

Gerber Collision & Glass

Collision market manager overseeing Gerber Collision & Glass repair operations across five Indiana locations. Managing performance, staff development, customer satisfaction, safety, and insurer relationships.

Posted 8/22/2026full-timeLafayette • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing multiple locations within the collision repair industry, ensuring operational excellence and adherence to company standards. Capable of developing staff through training and coaching while maintaining customer satisfaction and safety compliance.

Highest-signal resume keywords

Collision Repair Industry ExperienceManagement ExperienceICAR Platinum CertificationEstimating LicenseFinancial Statement Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Estimating ExperienceOperational AuditsPerformance MonitoringSOP AdherenceMarket Load Leveling

Soft Skills

CoachingCustomer SatisfactionConflict ResolutionTeam BuildingCommunication

Certifications & Qualifications

ICAR Platinum CertificationEstimating License

Industry Keywords

WOW Operating WayCollision RepairSafety ComplianceMarket GrowthClient Responsiveness

About the role

Key responsibilities & impact

Oversee the operation and results of five locations within the Indiana North Central Market
Ensure consistent execution of the WOW (Wow Operating Way) plan across all locations
Coordinate location activities with General Managers and monitor capture rates
Hold staff accountable for shop performance, company mission, SOP adherence, and documented performance
Lead market load leveling through daily calls
Recruit, interview, and train new hires
Coach staff, resolve customer concerns, and ensure customer satisfaction
Pursue continuous education and development opportunities for employees
Participate in external marketing and team-building activities
Promote safe, clean working conditions; review audits and safety records; enforce PPE policies
Work with corporate staff on external market growth, internal reporting, and communications
Review location performance against goals and coach managers
Contact claims managers and dealer accounts monthly
Conduct monthly in-person operations reviews and audits with location managers
Develop relationships with insurance contacts and referral points and ensure timely client responsiveness

Requirements

What you’ll need

Minimum of five years collision repair industry
Minimum of three years of management
ICAR Platinum certification preferred
Estimating license if applicable in the state
Ability to read and understand financial statements
Extensive estimating experience
Ability to meet the physical demands of the job; reasonable accommodations may be made for individuals with disabilities

Benefits

Comp & perks

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available