Collision Market Manager

Gerber Collision & Glass

Market Manager overseeing multiple Gerber Collision & Glass collision repair locations in western Pennsylvania. Driving operations, profitability, customer satisfaction, employee development, and safety compliance.

Posted 8/18/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in the collision repair industry with a strong focus on management, operational audits, and compliance with safety policies. Proven ability to lead teams, enhance employee development, and drive performance across multiple locations.

Highest-signal resume keywords

Collision Repair Industry ExperienceManagement ExperienceICAR Platinum CertificationEstimating LicenseOperations Reviews and Audits

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Estimating ExperienceFinancial Statement AnalysisSOP ComplianceMarket Load LevelingPerformance Monitoring

Soft Skills

CoachingConflict ResolutionTeam BuildingCustomer Satisfaction

Certifications & Qualifications

ICAR Platinum CertificationEstimating License

Industry Keywords

Collision RepairSafety PoliciesEmployee DevelopmentMarket GrowthCustomer Relations

About the role

Key responsibilities & impact

Operate and deliver results for multiple collision repair locations within a designated market
Ensure consistent execution of the WOW plan across all locations
Coordinate activities with individual locations’ General Managers
Monitor capture rates and ensure stores maximize opportunities
Hold staff accountable for shop performance, SOP compliance, and documented performance
Conduct daily calls to facilitate market load leveling
Recruit, interview, and train new hires
Coach staff and resolve customer concerns to ensure customer satisfaction
Identify opportunities for continuous employee education and development
Participate in external marketing and team-building activities
Promote safe, clean working conditions and review audits and safety records
Ensure proper use of personal protective equipment and document managers who fail to enforce safety policies
Work with corporate staff to achieve external growth of the assigned market
Maintain internal reporting and communications to meet or exceed area business plan objectives
Review location performance against goals and coach location managers
Contact claims managers and dealer accounts monthly
Conduct monthly operations reviews and in-person audits with location managers
Develop relationships with area insurance contacts and other referral points
Ensure stores respond to clients in a timely manner

Requirements

What you’ll need

Minimum of five years collision repair industry experience
Minimum of three years of management experience
ICAR Platinum certification preferred
Estimating license if applicable in the state
Ability to read and understand financial statements
Extensive estimating experience
Ability to conduct in-person operations reviews and audits
Ability to lead, mentor, recruit, interview, and train employees
Ability to ensure compliance with safety policies and standard operating procedures

Benefits

Comp & perks

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available