General Manager

Gerber Collision & Glass

General Manager leading Gerber Collision & Glass collision center operations. Managing budgets, KPIs, personnel, production, safety, and customer experience.

Posted 8/5/2026full-timeCleves • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operational management skills in a collision repair environment, focusing on customer experience, team performance, and adherence to quality standards. Proficient in budget management, KPI tracking, and effective communication to ensure successful daily operations.

Highest-signal resume keywords

Leadership ExperienceCustomer Experience ManagementBudget ManagementKPI TrackingCoaching and Team Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementKPI TrackingCollision Repair OperationsPerformance ReviewsAccounts Payable ManagementAccounts Receivable ManagementFacility MaintenanceSales ForecastingProduction CoordinationQuality Standards Compliance

Soft Skills

Attention to DetailClear CommunicationMotivational CoachingTeam EmpowermentProfessionalism

Certifications & Qualifications

Post-Secondary Education

Industry Keywords

Collision RepairCustomer ServiceWOW Operating WayHealth & Safety ComplianceRepair Facility Management

About the role

Key responsibilities & impact

Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Collision Center
Plan and implement daily operations to ensure KPIs and insurance metrics are met
Coach and empower team members’ performance and success
Promote and maintain high professionalism and quality standards in customer service
Ensure consistent execution of the WOW Operating Way plan
Prepare and manage annual and monthly operating budgets
Forecast, target, and track monthly sales, profit, and expense objectives
Conduct annual and monthly performance reviews
Monitor accounts payable and accounts receivable
Maintain a clean and organized repair facility
Monitor maintenance of shop equipment, including the paint booth
Provide staff training and ensure safety gear and dress-code compliance
Open and close the facility daily according to established procedures
Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates
Manage estimates, store capacity, and repair facility personnel
Review store CSI performance and follow up within 24 hours
Attend managers’ meetings, training, information sessions, workshops, and monthly Health & Safety and staff meetings

Requirements

What you’ll need

Post-Secondary Education or equivalent
Proven leadership experience in a collision repair environment or similar role
Attention to detail and a high degree of accuracy
Ability to consistently demonstrate a successful client experience
Clear verbal and written communication skills
Ability to motivate others using effective coaching tools and management skills
Ability to meet the physical demands required to perform the essential job functions

Benefits

Comp & perks

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
Quarterly Bonuses