Collision Market Manager

Gerber Collision & Glass

Collision Market Manager overseeing nine Gerber Collision & Glass repair locations in Northeast Ohio. Driving operations, profitability, customer satisfaction, safety, and manager development.

Posted 8/4/2026full-timeAkron • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing multiple locations within the collision repair industry, ensuring compliance with standard operating procedures and safety policies while fostering customer satisfaction and staff development.

Highest-signal resume keywords

Collision Repair Industry ExperienceManagement ExperienceI-CAR Platinum CertificationEstimating LicenseFinancial Statement Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Estimating ExperienceSOP ComplianceOperations ReviewAudit ConductingCustomer Satisfaction Management

Soft Skills

LeadershipMentoringRelationship BuildingCoachingCommunication

Certifications & Qualifications

I-CAR Platinum CertificationEstimating License

Industry Keywords

Collision RepairMarket Load LevelingSafety PoliciesCustomer-Focused ExecutionGeneral Manager Coordination

About the role

Key responsibilities & impact

Ensure consistent execution of the WOW (Wow Operating Way) plan across all locations
Manage activities of all locations in the designated market through coordination with General Managers
Monitor capture rates and ensure stores maximize opportunities
Hold staff accountable for shop performance, SOP compliance, and customer-focused execution
Coordinate market load leveling through daily calls
Recruit, interview, and train new hires
Ensure customer satisfaction by coaching staff and resolving customer concerns
Identify continuous education and development opportunities for employees
Participate in external marketing and team-building activities
Promote safe, clean working conditions and review audits and safety records
Ensure proper use of personal protective equipment and document safety-policy violations
Work with corporate staff to support external growth of the assigned market
Complete internal reporting and communications aligned with the area business plan
Review location performance against goals and coach managers to improve results
Contact claims managers and dealer accounts monthly
Conduct monthly in-person operations reviews and audits with location managers
Develop relationships with area insurance contacts and other referral sources
Ensure stores respond to clients in a timely manner

Requirements

What you’ll need

Minimum of five years in the collision repair industry
Minimum of three years of management experience
I-CAR Platinum certification preferred
Estimating license if applicable in the state
Ability to read and understand financial statements
Extensive estimating experience
Ability to lead and mentor direct reports
Ability to manage multiple locations and coordinate with General Managers
Ability to ensure compliance with standard operating procedures and safety policies
Ability to conduct in-person operations reviews and audits
Ability to build relationships with insurance contacts and referral sources

Benefits

Comp & perks

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available