Collision Market Manager

Gerber Collision & Glass

Market Manager overseeing 10 Gerber Collision & Glass locations in Grand Rapids. Driving collision repair operations, customer satisfaction, employee performance, safety, and profitability.

Posted 8/4/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing multiple collision repair locations, ensuring adherence to company standards and performance expectations while fostering employee development and customer satisfaction. Proficient in financial analysis and estimating within the collision repair industry.

Highest-signal resume keywords

Collision Repair ManagementI-CAR Platinum CertificationEstimating ExperienceFinancial Statement AnalysisStaff Recruitment and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collision RepairEstimatingFinancial AnalysisPerformance MonitoringSOP Compliance

Soft Skills

CoachingCustomer SatisfactionTeam BuildingCommunication

Certifications & Qualifications

I-CAR Platinum CertificationEstimating License

Industry Keywords

WOW Operating WayCollision Repair IndustryMarket ManagementSafety ComplianceInsurance Relationships

About the role

Key responsibilities & impact

Operate and manage results for multiple collision repair locations within the Grand Rapids market
Ensure consistent execution of the WOW (Wow Operating Way) plan across all locations
Coordinate location activities with General Managers
Monitor capture rates and shop performance
Hold staff accountable to company standards, mission, SOPs, and performance expectations
Conduct daily load-leveling calls for the market
Recruit, interview, and train new hires
Coach staff and resolve customer concerns to ensure customer satisfaction
Support continuous employee education and development
Participate in external marketing and team-building activities
Promote safe, clean working conditions and review audits and safety records
Ensure proper use of personal protective equipment and document safety-policy violations
Work with corporate staff on external growth of the assigned market
Maintain internal reporting and communications to meet area business-plan objectives
Review location performance against goals and coach managers
Contact claims managers and dealer accounts at least monthly
Conduct monthly operations reviews and in-person audits with location managers
Develop relationships with area insurance contacts and other referral sources
Ensure stores respond to clients in a timely manner

Requirements

What you’ll need

Minimum of five years of experience in the collision repair industry
Minimum of three years of management experience
I-CAR Platinum certification preferred
Estimating license if applicable in the state
Ability to read and understand financial statements
Extensive estimating experience
Ability to fulfill the physical demands of the job, with reasonable accommodations available

Benefits

Comp & perks

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available