Collision Market Manager

Gerber Collision & Glass

Market Manager responsible for operations and results across multiple collision repair locations. Leading teams, ensuring customer satisfaction, and promoting operational excellence across Michigan locations.

Posted 5/14/2026full-timeAnn Arbor • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers.
Monitor capture rates to insure stores are taking full advantage of opportunities.
Manage and hold all staff accountable for shop performance.
Be the conduit for load leveling for the market by holding daily calls.
Recruit, interview, train new hires.
Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
Seek out opportunities for continuous education and development for all employees.
Participate in external marketing and team building activities as requested.
Promote safe, clean working conditions; review audits and safety records of their locations.

Requirements

What you’ll need

Minimum of five years collision repair industry
Minimum of three years of management
ICAR Platinum certification preferred
Estimating license if applicable in the state
Ability to read and understand financial statements
Extensive estimating experience.

Benefits

Comp & perks

Competitive salary
Professional development opportunities
Diverse work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

estimatingfinancial statement analysiscollision repair

Soft Skills

managementcustomer satisfactioncoachingrecruitmentteam buildingcommunicationaccountability

Certifications

ICAR Platinum certificationestimating license