Client Performance Manager
Gerber Collision & Glass
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $92,900 - $120,800 per year
Job Level
Mid-LevelSenior
About the role
- Supports achievement of operational and client metrics
- Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to divisional and senior leadership
- Conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures
- Communicates/ coaches on audit findings for improvement or best practices
- Develops a high level understanding of key client expectations and metrics
- Oversees performance improvement initiatives in repair centers
- Creates and implements operating initiatives that will improve repair centers performance
- Trains and coaches market and shop leaders on following WOW repair processes
Requirements
- Post-secondary education or professional equivalent experience
- 3 years previous experience in a collision repair environment or a similar role
- 3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics
- Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities
- Valid Driver’s License
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
audit reportingperformance improvementKPI analysisoperating proceduresestimator processescollision repairinsurance guidelinesscorecard metricscoachingtraining
Soft skills
communicationleadershiporganizational skillscoachingproblem-solving
Certifications
valid driver's license