Gerber Collision & Glass

ADAS Customer Support Technician

Gerber Collision & Glass

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $25 - $30 per hour

Job Level

Junior

About the role

  • Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat.
  • Document the work performed and generate the related invoice.
  • Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.
  • Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.
  • Other duties as assigned

Requirements

  • High School diploma or GED required
  • 1 to 3 years working in a technical field or technical call center environment required
  • Strong PC skills including proficiency in Microsoft or Google environments
  • Superior customer service skills required
  • Ability to read and learn OEM service information and procedures
  • Strong problem-solving capabilities required
  • Ability to communicate effectively both verbally and in writing with customers required
  • Ability to multi-task required
  • Automotive experience or Automotive education experience preferred
  • Must be able to hear on a telephone and at times with others speaking
Benefits
  • Annual Paid Time Off (PTO) plans
  • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
  • 6 paid holidays annually
  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Additional Voluntary Life Insurance
  • Continuing Education Opportunities
  • Free Prescription or Non-Prescription Safety Glasses annually
  • Annual Voluntary Uniform Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
vehicle scanningprogrammingcalibrationsdocumentationinvoice generationOEM software toolsservice information
Soft skills
customer serviceproblem-solvingeffective communicationmulti-tasking
Certifications
High School diplomaGED