Collision Market Manager
Gerber Collision & Glass
full-time
Posted on:
Location Type: Office
Location: Lansing • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $145,000 per year
Job Level
Mid-LevelSenior
About the role
- Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
- Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers.
- Monitor capture rates to insure stores are taking full advantage of opportunities.
- Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best.
- Ensure staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
- Be the conduit for load leveling for the market by holding daily calls.
- Recruit, interview, train new hires.
- Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
- Seek out opportunities for continuous education and development for all employees.
- Participate in external marketing and team building activities as requested.
- Promote safe, clean working conditions; review audits and safety records of their locations.
- Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
- Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
- Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential.
- Contact all claims managers and dealer accounts on a monthly basis (minimum).
- Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
- Promote, develop and act as a liaison with area insurance contacts and other referral points.
- Ensure that stores are responsive to clients in a timely manner.
Requirements
- Minimum of five years collision repair industry
- Minimum of three years of management
- ICAR Platinum certification preferred
- Estimating license if applicable in the state
- Ability to read and understand financial statements
- Extensive estimating experience
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
estimatingfinancial statement analysiscollision repair
Soft skills
leadershipcoachingcommunicationcustomer satisfactionteam buildingaccountability
Certifications
ICAR Platinum certificationestimating license