German Customer Support Agent – iGaming
Gepard Media
full-time
Posted on:
Location Type: Remote
Location: Cyprus
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About the role
- Provide professional and friendly support to customers via live chat and email
- Assist customers across multiple brands and gaming products
- Understand customer needs and offer effective solutions to their questions or concerns
- Handle approximately 70 customer cases per shift
- Work closely with internal teams to ensure issues are resolved efficiently
- Identify opportunities to improve customer experience and internal processes
- Maintain a high standard of communication and customer care at all times
Requirements
- Fluent German and English (written and spoken)
- Strong customer-first mindset and commitment to service quality
- Ability to identify issues, troubleshoot, and resolve problems efficiently
- Patience, empathy, professionalism, and critical thinking when handling customer concerns
- Ability to manage multiple conversations and tasks simultaneously
- Strong teamwork and communication skills
- Capability to handle customer disputes calmly and professionally
- Nice to have: Experience in online casino or sportsbook environments
- Nice to have: Experience with customer support platforms such as Intercom, Zendesk, or LiveChat
Benefits
- Competitive salary with a monthly performance bonus (after probation)
- 4 weeks of structured onboarding and training
- Supportive team environment and international company culture
- Hybrid or fully remote work options (depending on location)
- Opportunities for career development and internal growth
- 28 calendar days of annual leave
- Startup environment with minimal bureaucracy and fast decision-making
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-first mindsetservice qualitytroubleshootingproblem resolutionpatienceempathyprofessionalismcritical thinkingteamworkcommunication