German Customer Support Agent – iGaming

Gepard Media

German Customer Support Agent providing professional support to iGaming customers via live chat and email. Join a dynamic team in a supportive environment with opportunities for growth.

Posted 4/17/2026full-timeRemote • 🇨🇾 CyprusMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide professional and friendly support to customers via live chat and email
Assist customers across multiple brands and gaming products
Understand customer needs and offer effective solutions to their questions or concerns
Handle approximately 70 customer cases per shift
Work closely with internal teams to ensure issues are resolved efficiently
Identify opportunities to improve customer experience and internal processes
Maintain a high standard of communication and customer care at all times

Requirements

What you’ll need

Fluent German and English (written and spoken)
Strong customer-first mindset and commitment to service quality
Ability to identify issues, troubleshoot, and resolve problems efficiently
Patience, empathy, professionalism, and critical thinking when handling customer concerns
Ability to manage multiple conversations and tasks simultaneously
Strong teamwork and communication skills
Capability to handle customer disputes calmly and professionally
Nice to have: Experience in online casino or sportsbook environments
Nice to have: Experience with customer support platforms such as Intercom, Zendesk, or LiveChat

Benefits

Comp & perks

Competitive salary with a monthly performance bonus (after probation)
4 weeks of structured onboarding and training
Supportive team environment and international company culture
Hybrid or fully remote work options (depending on location)
Opportunities for career development and internal growth
28 calendar days of annual leave
Startup environment with minimal bureaucracy and fast decision-making

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-first mindsetservice qualitytroubleshootingproblem resolutionpatienceempathyprofessionalismcritical thinkingteamworkcommunication