Customer Onboarding and Success Specialist

GEOTAB

Customer Onboarding & Success Specialist at Geotab ensuring customer satisfaction and loyalty in telematics ecosystem management. Engage customers and drive long-term success through tailored support and onboarding initiatives.

Posted 7/10/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$60,500 - CA$65,500 per yearWebsite

About the role

Key responsibilities & impact

Managing a dedicated portfolio of customers, guiding them through onboarding, adoption, and ongoing success with Geotab's telematics ecosystem
Assessing each customer's unique operational needs and delivering tailored onboarding plans and ongoing support to drive product engagement and device activations
Maintaining detailed records of customer interactions in Salesforce
Monitoring customer health to identify improvement opportunities
Processing inbound Add-On order requests
Working closely with Partner Account Managers and internal teams to escalate complex issues and communicate customer feedback

Requirements

What you’ll need

Equivalent combination of education and/or work experience in a related field
1-3 years of experience in customer-facing roles such as customer support, customer success, or sales
Proficiency with Salesforce or similar CRM platforms for managing customer records and interactions
Demonstrated ability to build and maintain strong, trusted relationships with customers at all levels
Strong verbal and written communication skills with the ability to explain technical concepts clearly
Excellent organizational and time management skills, with the ability to manage multiple accounts simultaneously

Benefits

Comp & perks

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Written Communication SkillsTime Management Skills