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GEOTAB

Customer Onboarding and Success Specialist

GEOTAB

Customer Onboarding & Success Specialist managing customer portfolios in telematics ecosystem. Ensuring satisfaction and long-term success through onboarding and support.

Posted 7/10/2026full-timeRemote • Nevada • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Managing a dedicated portfolio of customers
  • Guiding them through onboarding, adoption, and ongoing success with Geotab's telematics ecosystem
  • Assessing each customer's unique operational needs and delivering tailored onboarding plans
  • Providing MyGeotab technical training and ongoing support to drive product engagement and device activations
  • Maintaining detailed records of customer interactions in Salesforce
  • Monitoring customer health to identify improvement opportunities
  • Processing inbound Add-On order requests
  • Working closely with Partner Account Managers, leadership, and cross-functional internal teams to escalate complex issues

Requirements

What you’ll need
  • Equivalent combination of education and/or work experience in a related field
  • 1-3 years of experience in customer-facing roles such as customer support, customer success, or sales
  • Proficiency with Salesforce or similar CRM platforms for managing customer records and interactions
  • Demonstrated ability to build and maintain strong, trusted relationships with customers at all levels
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly
  • Excellent organizational and time management skills, with the ability to manage multiple accounts simultaneously

Benefits

Comp & perks
  • Flex working arrangements
  • Home office reimbursement program
  • Baby bonus & parental leave top up program
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive program
  • Competitive medical and dental benefits
  • Retirement savings program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Organizational SkillsTime ManagementRelationship Building