GEOTAB

Lead Service Designer

GEOTAB

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • 🇺🇸 United States

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Job Level

Senior

About the role

  • Owning an end-to-end service strategy
  • Leading design efforts from discovery through to execution
  • Coaching other designers in their portfolio
  • Facilitating service-level conversations with senior leadership to diagnose systemic issues
  • Engaging with internal and external stakeholders to provide recommendations and insights
  • Working closely with Design, Sales, Support, Engineering, Product Management, and Research

Requirements

  • 10+ years of relevant industry experience, with a focus on Service or Systems Design.
  • Relevant Bachelor’s Diploma/Degree or relevant industry experience. Degree specialization in Business Design, Systems Engineering, Interaction Design, Human-Computer Interaction (HCI), Computer Science, or any other related field.
  • Deep knowledge of Service Design methodologies (Journey Mapping, Service Blueprinting, Ecosystem Mapping) and Systems Thinking.
  • Experience collaborating closely with product management, engineering, and research to solve complex operational problems.
  • Proficiency in collaboration tools like Figjam for facilitation, and UI design tools like Figma.
  • Ability to lead all aspects of the user-centered design process from conception to completion, leaning more towards research and facilitation.
  • Ability to facilitate high-level strategy workshops to diagnose root causes and align stakeholders on shared outcomes.
  • Excellent verbal and written communication skills and strong interpersonal relationship building skills.
  • Highly organized and able to manage multiple tasks and projects simultaneously.
Benefits
  • Flex working arrangements
  • Home office reimbursement program
  • Baby bonus & parental leave top up program
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive program
  • Competitive medical and dental benefits
  • Retirement savings program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Service DesignSystems DesignJourney MappingService BlueprintingEcosystem MappingSystems ThinkingUser-Centered DesignResearchFacilitation
Soft skills
LeadershipCoachingCommunicationInterpersonal SkillsOrganizational SkillsStakeholder EngagementProblem Solving
Certifications
Bachelor’s Degree